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Delivery Information

 

What delivery options do you offer and what are the costs?

For most orders Standard delivery (3-5 working days) is the most popular and cost-effective option with delivery charges from just £8.50 plus VAT.   Your delivery charge will be calculated based on the total weight of your order and the delivery charge will be shown in the checkout process prior to placing your order.

We aim to deliver dispatch all in stock orders within 24 hours and deliver within 3-5 working days.

Bulky or special order items may take longer and incur additional charges - usually listed on the product page - but may be advised by our team on order acceptance.

 

Standard delivery

All Standard deliveries include mainland UK, Scottish Highlands, Channel Islands and Northern Ireland. Services may include Saturday delivery where possible but this is not guaranteed. For smaller orders we often use a Royal Mail service and for larger or heavier parcels, a suitable courier, usually DPD, Fedex or DHL. 

 

Faster delivery

It is important to note that we can, in many cases, deliver your order with more urgency but as more urgent methods of delivery can be more expensive and prices also differ depending on an items weight and size we can only offer these on a quote by quote basis. Please contact us if you would like your items sent by a faster service, before your order is placed, and we will do our best to arrange for you.

 

Standard Delivery Service

Delivery Times

Small Orders (weight up to 10Kg)

Large Orders (10Kg<)

Yellow Zone - All England & Wales Postcodes*

Usually 3-5 working days

£8.50

From £8.50, price calculated by weight during checkout

Blue Zone - Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight

£8.50

From £8.50, price calculated by weight during checkout

Offshore & Remote - Red Zone

Red Zone - Scottish Highlands**

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Red Zone - Scottish Islands

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Red Zone - Channel Islands

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Red Zone - Alderney, Sark & Herm

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* Aswell as AB10 to AB14, AB21 to AB25, AB30, AB39, AB99, FK1, FK18, PA1 to PA19, PA80, PH2 to PH4, PH11 to PH14

** IV, KW, AB31 to AB38, AB41 to AB45, AB51 to AB56, FK19 to FK21, PA20 to PA49, PA60 to PA78, PH1, PH5, PH 10, PH15 to PH 26, PH30 to PH44, PH49, PH50

 

My parcel has not arrived in the specified time, what should I do?

Delivery estimates shown on our website are a guide only and sometimes there can be delays out of our control. We aim to dispatch all ‘in stock’ items within 24 hours, however items that are out of stock or special order will take longer. The cost of delivery is clearly displayed during the checkout process but please also check the correct delivery option has been selected at the time of payment too. We will inform you when your order has been checked, accepted and dispatched.  If there is tracking information this will be provided when your order is dispatched so you know when to expect your item.  If you have any questions or want to check on your order progress, do contact us at any time, we're happy to help.

In the unlikely event of non-delivery, we will make every effort to resolve the issue as quickly as we can.  Often it's simply a case that the item has been held for collection or re-delivery due to you not being present to accept delivery when this was attempted.  If your item is potentially lost, then we will follow the Royal Mail or selected courier's “lost” and “missing” delivery procedure and ensure your order is located or replacements arranged as soon as possible.

 

Can you deliver to an alternative delivery address?

We are happy to deliver to an address that is most convenient for you. Simply enter your billing address then select 'deliver to a different address'. Also, when you create an account with Richfield Supplies you can save alternative delivery addresses and simply choose your preferred address at the time of checkout. Quick. Easy. Simple!

If you have any special delivery instructions at the time of order then enter them during the checkout process and we will do our best to fulfil them.

We regret we cannot deliver to PO Box numbers.  Please note that generally orders cannot be left unattended unless you give instructions to leave in a 'safe place' and accept responsibility if the item(s) are lost, damaged or stolen before you retrieve them. 

 

Do you deliver outside the UK?

Whilst, as standard, we only offer carriage to the UK on our site, we encourage international customers to contact us should they want to place an order and we can advise on the delivery methods available and best carriage prices.  Alternatively we can arrange for your frieght forwarder to collect from our warehouse.

 

When will my order be dispatched?

We aim to dispatch all orders within 24 hours and most often orders placed before 2pm will be dispatched the same day. Orders placed after 2pm on a Friday will be dispatched on Monday.

All orders are dispatched Monday – Friday and are subject to stock availability. In the unlikely event of an item being out of stock we will inform you immediately with a delivery date or can offer either an alternative or refund at your option. We may fulfil your order in more than one delivery depending on stock availability or choose to hold the whole order until all items are available.

Certain items are classed as special order or may delivered direct from our suppliers in which case different timescales will apply.   The product pages will indicate when this is the case and our customer service team are on hand to advise on timescales and update you as necessary.

 

Can I track my order?

When you place an order with us you will receive an email with an order number and in many cases a tracking number. Whilst we do not guarantee tracking on every order (some delivery options do not have full tracking) many of our orders can still be tracked in some capacity.

Copy and paste your order/tracking number into the website of the relevant carrier for your order. From there you may be able to stay updated on the status of your product. The accuracy and detail of each couriers tracking does vary and we have no responsibility for accuracy of tracking.

If you specifically want full tracking on your order, or have a preferred carrier, please contact us before placing your order and we will try to choose the best courier method for you and give you a quote as quickly as possible.

 

Do I need to sign for my delivery?

When using our 'Standard' delivery a signature is not usually required. Where delivery is not possible for these services your order will be taken to your nearest Royal Mail delivery office or courier depot and a notification of attempted delivery card will be left.

 

Can I leave any special delivery instructions?

You can leave any special instructions which might assist in delivering your order, in the 'Order Comments' text box we have provided for this purpose in the order checkout process as you place your order.

 

What happens if my order is damaged during delivery or an item is missing?

All damaged or missing goods must be reported immediately on the day of receiving your order to our Customer Services team, by email to [email protected]  or by calling us on 0118 4028 821.


Any damaged packaging should be retained for inspection and any package received damaged should be noted as such on the courier's delivery note wherever possible.  Please do not sign for a damaged parcel without noting this on the courier's paperwork.